Application Management Services
The most important part of our support business is our clients’ business. We therefore take the time to understand each client’s business to ensure that we can provide expert support services. EPI-USE believes in establishing long term partnerships with our clients, providing strategic advice and guidance as well as day-to-day support for the SAP ERP Human Capital Management (HCM) system.
EPI-USE understands that each of our clients is unique, many of whom take ownership of their own systems and maintain them with internal resources, requiring only small amounts of additional support. Others may require day-to-day support of their system or assistance with minor or major upgrades and improvements to the system. Whatever the individual client need, EPI-USE can provide the level of support required.
EPI-USE AMS Expertise
EPI-USE provides expert support for all modules of SAP HCM including, Payroll, Time Management and Talent Management. We also provide NetWeaver support, including, support for Portals and Self Services, Process Integration (PI, formerly known as XI) and Basis support.
EPI-USE support services include:
- Advisory services on request.
- Problem resolution.
- Configuration/Development Support.
- Support packages and SAP Notes-related services.
- User training.
- Assistance with legislative returns and reporting.
Support contracts can be tailored to our clients’ needs, ensuring the right level of support for each client. By working closely with each and every client, we get to know each individual business and system landscape, allowing us to provide more than simply technical system support. We can provide advice and guidance on issues around system usage and improvements as well as the implementation of new functionality or upgrades.
EPI-USE AMS Flexibility
Our service provision is based upon delivering a flexible method of working that fits your evolving needs, providing you with a team that ensures continuity and gives you access to additional products and services should you need them.
We offer a support service that is scalable and adaptable, providing not only system–related support but also advice and guidance on the many issues that clients face day-to-day when running a SAP system.
This flexible Service Level Agreement (SLA) with EPI-USE, allows our clients to leverage our full technical and functional knowledge base without the need to maintain a full-time consulting presence or grow these skills in-house.
EPI-USE AMS “Strategic Partnership” Advantage
EPI-USE has an established Application Management Services (AMS) business unit that provides ongoing support to our clients. We supplement the existing skills and capacity of our clients’ teams, whilst balancing the risks and benefits of outsourcing.
EPI-USE provides an exceptional support service which is:
- Uniquely positioned to provide expertise for both local and global clients.
- Staffed by senior and platinum consultants who come from both business and IT backgrounds.
- Supported by our productivity tools, enabling faster, more effective problem resolution.
- Able to provide on request strategic roadmap sessions for SAP HCM planning and guidance.
- Able to provide both on-site and off-site support options, as required to meet your needs.
- Able to supplement your SAP HCM capacity during high activity periods, such as loading of support packs.
By ensuring we have the best consultants on our support teams, with experience across multiple industries, we can provide our clients with exceptional service.
This provides the benefit of predictable costs through guaranteed service levels with the assurance of resource availability for ongoing maintenance.
EPI-USE AMS is about much more than fixing problems. It's about making sure the SAP HCM system works effectively for our clients, both today and in the future.
