Value through innovation
Our passion at EPI-USE Labs is to help you get the most out of your SAP® system to improve your business’s efficiency and profitability.
To do this we develop superior software products that complement and boost your SAP system. This enhancement simplifies and speeds up data management – you can access the information you need to manage your business, whenever you need it.
EPI-USE Labs grew out of the global EPI-USE organisation, when it was realised that there were opportunities to create unique solutions that would significantly transform the SAP environment. These innovations would save time, reduce costs and give our clients greater control.
Solutions that work
Today many leading multi-national companies use our software. Over the years our clients’ suggestions and the daily practicalities of the workplace have shaped our products to make them indispensible to the systems and processes of companies.
We work hard at our relationships with our customers - 98% of them renew their maintenance contracts with us each year.
Wide language support
All software and user manuals are available in English, with the option of German, French and Spanish for the most popular products.
Excellent product support services
Our global support team operates in English, French, German, Spanish, Italian, Hebrew, Korean, Afrikaans and Dutch. User assistance turnaround time is near-instantaneous: our statistics show that 80% of all tickets are resolved within 24 hours. Our software includes a problem-solving assistant which equips support personnel with specific information to simulate the problem scenario and ensure a quick resolution.
Specialised R&D focus
R&D lies at the very heart of EPI-USE Labs. This single-minded drive helps us originate superior products and provide ongoing product updates to ensure the finest operating software.
At EPI-USE Labs we have gathered the brightest and most innovative minds in our field. Our leadership team has long years of SAP experience while our support, consulting and sales teams are seasoned SAP professionals committed to helping our customers get the most out of SAP.
“The support I get from your company has been and continues to be some of the best I have seen in years of working with software companies.”
SAP HR Implementation Specialist, Global electronics manufacturing company, Florida, USA
More than 450 customers around the world are experiencing the value that solutions from EPI-USE Labs add to their SAP environment. We see our customers as an essential part of our business: we take their feedback seriously and strive to expand our products to incorporate the functionalities and features that they suggest.
Our commitment to helping our customers achieve the most out of their SAP systems and our products is also indicated by the extensive services and support that we provide. We are proud that an average of 98% of our customers renew their maintenance each year. (The remainder are generally customers who are outsourcing their systems or replacing SAP with another solution.) Global partners and support in different languages are further evidence of our focus on customer satisfaction.
Our desire is to be honest, trustworthy and sincere in our commitment to enhancing our cutomer's business.