Consulting Support

Many EPI-USE customers want to take ownership of the systems we implement and maintain them with company resources after going live. At EPI-USE, we foster this objective by providing ongoing support to internal resources after the implementation.

We have designed a unique service – The EPI-USE Support Contract – which we offer to customers who operate their SAP HCM System in a production environment. The Support Contract is a Service Level Agreement (SLA) between EPI-USE and your enterprise, which allows you to leverage the technical support available from the EPI-USE knowledge base without maintaining a full time consulting presence.

Highlights of The EPI-USE Support Contract include:

Dedicated Support Manager – an expert who is familiar with your SAP system and personnel
Guaranteed monthly on-site and off-site support
Support Pack analysis (LCP/HRSP)
Monthly support advantage bulletin
Documentation of all configuration changes
OSS Analysis and deployment instructions
Tax-year end and other special processing assistance

You know SAP HR/Payroll is a rule-based, expert system that requires a good team of end-users, backed by ready technical support personnel. It is imperative to upgrade the functionality based on best business practices to optimize ROI. Put the EPI-USE Support Advantage to work for you and enjoy the peace of mind we deliver!

To learn more about EPI-USE America’s ISU or to speak with one of our customers, fill in our contact form.